Who is responsible for your data
Bioactive Surfaces S.L. (trading as Bioactive Surfaces) is the controller of the personal data described in this policy for https://bioactivesurfaces.com. Registered office: C/ Puerto de Navacerrada 18, 28260 Galapagar-Madrid. Privacy contact: info@bioactivesurfaces.com.
What we collect
When you contact us, we collect the details you provide, such as your name, email address, organisation, telephone number and enquiry. The website may also process your IP address, browser and device data, access times, technical logs and cookie choices. Please do not send health or other sensitive data through a general contact form.
Why we use it and our legal basis
We use your details to answer enquiries and discuss requested products, services or collaborations. The legal basis is Article 6(1)(b) GDPR for steps before a contract, or Article 6(1)(f), our legitimate interest in responding, for other enquiries. We process technical data to operate and secure the site under Article 6(1)(f). For optional cookies involving personal data, the basis is your consent under Article 6(1)(a) where required. See the Cookies Policy.
Who receives the data
Website hosting, email and technical support providers may process personal data on behalf of Bioactive Surfaces S.L. to provide their services. We disclose data to public authorities where required by law.
Enquiries sent to info@bioactivesurfaces.com are handled by Bioactive Surfaces S.L.
Transfers outside the European Economic Area: We do not transfer personal data outside the EEA.
How long we keep data
Routine enquiries are kept for up to 12 months after the last contact, unless a contract, legal obligation or claim requires longer. Routine server security logs are kept for up to 90 days. Records of cookie choices are kept for 12 months. Records relevant to a security incident may be kept longer while it is investigated.
Your rights
You may request access, rectification, erasure or restriction; object to processing based on legitimate interests; and request portability where applicable. You may withdraw consent at any time without affecting earlier lawful processing. Contact info@bioactivesurfaces.com. to exercise these rights. You may complain to the Spanish Data Protection Agency (AEPD): https://www.aepd.es/.
Last updated: 22/10/2026